Frequently Asked Questions
What is your shipping Policy?
FOR PRINTS CREATED/SHIPPED FROM OUR PRINT SHOP: Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. The COVID-19 Pandemic has delayed shipping times in many cases, so do not be surprised if there is a significant delay in receiving your order.
FOR ORIGINAL WORKS OF ART: It may take as long as 7-10 days to ship your framed artwork. Since it is so valuable and important to both you and us, we have to get a special shipping container and then pack and package the artwork before shipping it by UPS or FedEx Ground. Typically delivery time to addresses in the U.S. is 3-4 days after shipment, so the total time for delivery may be as long as 2 weeks, but I can assure you that the wait will be worth it once you receive your package and see the beautiful work of art it contains! As above, the COVID-19 Pandemic has delayed shipping times in many cases, so do not be surprised if there is a significant delay in receiving your order.
What is the cost of shipping?
ALL items qualify for FREE Ground shipping to USA & Canada. 50% discount on items shipped 1 or 2 Day OR International.
What is your Policy on Returns/Exchanges/Refunds?
DAMAGE DURING SHIPMENT: Your item will be well packaged to prevent typical and casual mishandling from damaging the contents; however, if the package shows external signs of significant damage during shipment (holes in the package, tire marks on the package, or any other unusual indicators of internal damage, you should decline acceptance and have the delivery person make a damage report at the delivery time. You should report the problem to UPS/FedEx on your end and notify us at firstname.lastname@example.org immediately.
Original works of art will be insured to recover their value should they be seriously damaged; however, we've shipped many packaged art works without damage of any kind, so it's doubtful this will happen. But if so, you can expect to return the package and be reimbursed for the cost you paid.
RETURNS/EXCHANGES: Our policy at Liliedahl Art is that we want to ensure you're completely satisfied with your purchase. If for any reason you're not satisfied with your purchase, please contact us by email at: email@example.com within 3 days of receipt and include your order number and a brief description of what's going on. Someone from our office will contact you to see how we can help.
Assuming the issue is not something we're responsible for, there's a 25% restocking fee that is applied for any order canceled or exchanged.
PLEASE NOTE that the frames of Original Art may have minor dings here and there from movement, as they have been shown in exhibitions from time to time. There will not, of course, be any issues with the artwork itself nor will the frames have any significant damage.
Can I cancel or change my order once it is placed?
Yes, you can change or cancel your order by calling 1-281-782-0358 within one business day of placing your order. After a business day it's possible that your order has already gone into production and will be too late to cancel the order.
May I make copies of the artwork I receive from you?
Sorry, but no. All of the art sold here is copyright protected. While you are buying a copy of the image, you are NOT buying the right to reproduce the image. With regard to the Old Master Reproductions, the Original paintings themselves are out of copyright protection and it is legal to paint a reproduction of them for resale, but the copy that was painted by Johnnie Liliedahl is, itself, under copyright protection and cannot be reproduced by you in any form. Only the person holding the copyright is allowed to do that.
Your privacy is important to us. It is Liliedahl Enterprises, Inc., d/b/a Liliedahl Art's policy to respect your privacy regarding any information we may collect from you across our website, http://liliedahlart.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 7 August 2020.
TERMS of SERVICE:
Liliedahl Enterprises, Inc., d/b/a Liliedahl Art Terms of Service
By accessing the website at http://liliedahlart.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Liliedahl Enterprises, Inc., d/b/a Liliedahl Art's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Liliedahl Enterprises, Inc., d/b/a Liliedahl Art's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Liliedahl Enterprises, Inc., d/b/a Liliedahl Art at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Liliedahl Enterprises, Inc., d/b/a Liliedahl Art's website are provided on an 'as is' basis. Liliedahl Enterprises, Inc., d/b/a Liliedahl Art makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Liliedahl Enterprises, Inc., d/b/a Liliedahl Art does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Liliedahl Enterprises, Inc., d/b/a Liliedahl Art or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Liliedahl Enterprises, Inc., d/b/a Liliedahl Art's website, even if Liliedahl Enterprises, Inc., d/b/a Liliedahl Art or a Liliedahl Enterprises, Inc., d/b/a Liliedahl Art authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on Liliedahl Enterprises, Inc., d/b/a Liliedahl Art's website could include technical, typographical, or photographic errors. Liliedahl Enterprises, Inc., d/b/a Liliedahl Art does not warrant that any of the materials on its website are accurate, complete or current. Liliedahl Enterprises, Inc., d/b/a Liliedahl Art may make changes to the materials contained on its website at any time without notice. However Liliedahl Enterprises, Inc., d/b/a Liliedahl Art does not make any commitment to update the materials.
Liliedahl Enterprises, Inc., d/b/a Liliedahl Art has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Liliedahl Enterprises, Inc., d/b/a Liliedahl Art of the site. Use of any such linked website is at the user's own risk.
Liliedahl Enterprises, Inc., d/b/a Liliedahl Art may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Louisiana and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.